Property Management System
Get Started
Login

AI Virtual Assistants for Accommodation Providers

Never Miss a Reservation, Never Miss a Guest.

Exceptional guest experience starts before check-in and continues long after checkout. By combining GuestPoint with trusted virtual assistant partners, your property delivers 24/7 guest communication, faster bookings, and less admin, while your team stays focused on what matters most: the guest in front of them.

Hotel team member using AI virtual assistant and business automation technology

Why Virtual Assistants Matter

In today’s competitive accommodation industry, every enquiry is an opportunity. A missed call or a slow reply can be the difference between a confirmed booking and a guest who books elsewhere. Guests now expect answers at any hour, on any channel: phone, SMS, WhatsApp, or web.

For accommodation providers, this means guest communication needs to be constant, consistent, and personal, without requiring someone to be at the desk around the clock. Prioritising fast, reliable responses helps properties capture more bookings, reduce staff workload, and stand out in a crowded market.

Never Miss a Booking, Day or Night

GuestPoint is proud to feature DoubleDesk as one of our preferred virtual assistant partners. DoubleDesk transforms after-hours guest communication, answering every call and capturing every booking opportunity, even at 2am.

A Front Desk That Never Sleeps

A Front Desk That Never Sleeps Today’s guests expect a response the moment they call, whether it’s a late-night booking enquiry or an urgent request. The good news? You don’t need extra staff to deliver it. DoubleDesk answers every inbound call instantly, captures bookings and enquiries, and keeps your business sounding professional at any hour. By combining GuestPoint with DoubleDesk, your property doesn’t just avoid missed calls: it turns every one of them into an opportunity.

Enhance Your Guest Experience with Double Desk AI

Contact us today!

AI Operations for Every Stage of the Guest Journey

GuestPoint also features WerkX AI as a preferred virtual assistant partner. WerkX supports the entire guest journey, from the first booking enquiry to the review left after checkout, helping properties capture more revenue while lightening the load on staff.

From First Enquiry to Five-Star Review

Guests expect fast, personal service at every stage of their stay, not just at check-in. WerkX’s AI Voice Concierge answers enquiries 24/7 in your brand voice, checks live  availability, and prepares bookings for approval. During the stay, guests get instant help with requests and local recommendations, while housekeeping and maintenance stay  synced to your PMS. After checkout, automated review requests and personalised offers turn one-time stays into repeat guests.

Enhance Your Guest Experience with Werkx AI

Contact us today!

COMING SOON...

GuestPoint also features WerkX AI as a preferred virtual assistant partner. WerkX supports the entire guest journey, from the first booking enquiry to the review left after checkout, helping properties capture more revenue while lightening the load on staff.

From First Enquiry to Five-Star Review

Guests expect fast, personal service at every stage of their stay, not just at check-in. WerkX’s AI Voice Concierge answers enquiries 24/7 in your brand voice, checks live  availability, and prepares bookings for approval. During the stay, guests get instant help with requests and local recommendations, while housekeeping and maintenance stay  synced to your PMS. After checkout, automated review requests and personalised offers turn one-time stays into repeat guests.

Enhance Your Guest Experience with Werkx AI

Contact us today!

With GuestPoint + AI Virtual Assistants, you can:

Ready to Elevate Your Guest Experience?

Talk to Our Team

Testimonials

Kim Chapman
Very happy with the service from Guestpoint. We moved from another booking program that was ripping us blind and no service. Guestpoint crew got us up and running within a couple of days and continue to supply great service. VERY HAPPY and highly recommend.
Kim Chapman, Owner
Renmark Houseboats
Tim Canny
We've been using GuestPoint for years and we are always amazed at the constant innovation and product development. The software continues to make our lives easier and our guests happier. We've recommended GuestPoint to lots of other motel operators and will continue to do so.
Tim Canny, Owner
Sovereign Park Motor Inn
Colleen Tito
Thanks Guestpoint for making our lives easier with Outstanding Service and Support! We have been incredibly impressed with the service from the GuestPoint team ,Such an easy booking system with a new updated booking engine which is helping us with more direct bookings. The team is always quick to respond, professional, and genuinely helpful. HIGHLY RECOMMEND!
Colleen Tito, Owner
Kandos Fairways Motel
Sue Baradel
GuestPoint Pay has significantly improved how we manage payments, particularly by allowing us to take pre-authorisations without disrupting our trust accounting processes. This seamless integration has made handling transactions smoother and more efficient, giving us greater control and confidence in our payment systems. It's been a game-changer for both our team and our guests.
Sue Baradel
Crystal Beachfront Apartments
Ryan Phillips
The team at GuestPoint go above and beyond with their customer support, making all of our booking needs seamlessly effortless. And the new eway system is priceless. I cannot thank them enough for all of the support given. Cheers!!!
Ryan Phillips
Jacaranda Country Motel, St George
Jody & Jeff Hansford
Well done to the Team at Guest Point and Ash Cook especially looking after us so well, keeping track and following up, which was great as we are new to the system. As complete newbies we felt in good hands and were guided and navigated through the steps. Thanks Guys. Would highly recommend to anyone.
Jody & Jeff Hansford
Bushchooks
Colleen Tito
We LOVE Guestpoint, it has totally turned both our Motel businesses around, They are always working to improve our guests experience via booking with us directly and especially the new booking engine (thanks Sam for the help - Your AWESOME!) Love the updates to make our property management even smarter, smoother, and more efficient. The team is always quick to help with any support issues that we need , which to be honest isnt very often as the system is so easy to use. HIGHLY RECOMMEND!
Colleen Tito
Boggabri Motel
Kim Chapman
Very happy with the service from Guestpoint. We moved from another booking program that was ripping us blind and no service. Guestpoint crew got us up and running within a couple of days and continue to supply great service. VERY HAPPY and highly recommend.
Kim Chapman, Owner
Renmark Houseboats
Tim Canny
We've been using GuestPoint for years and we are always amazed at the constant innovation and product development. The software continues to make our lives easier and our guests happier. We've recommended GuestPoint to lots of other motel operators and will continue to do so.
Tim Canny, Owner
Sovereign Park Motor Inn
Colleen Tito
Thanks Guestpoint for making our lives easier with Outstanding Service and Support! We have been incredibly impressed with the service from the GuestPoint team ,Such an easy booking system with a new updated booking engine which is helping us with more direct bookings. The team is always quick to respond, professional, and genuinely helpful. HIGHLY RECOMMEND!
Colleen Tito, Owner
Kandos Fairways Motel
Sue Baradel
GuestPoint Pay has significantly improved how we manage payments, particularly by allowing us to take pre-authorisations without disrupting our trust accounting processes. This seamless integration has made handling transactions smoother and more efficient, giving us greater control and confidence in our payment systems. It's been a game-changer for both our team and our guests.
Sue Baradel
Crystal Beachfront Apartments
Ryan Phillips
The team at GuestPoint go above and beyond with their customer support, making all of our booking needs seamlessly effortless. And the new eway system is priceless. I cannot thank them enough for all of the support given. Cheers!!!
Ryan Phillips
Jacaranda Country Motel, St George
Jody & Jeff Hansford
Well done to the Team at Guest Point and Ash Cook especially looking after us so well, keeping track and following up, which was great as we are new to the system. As complete newbies we felt in good hands and were guided and navigated through the steps. Thanks Guys. Would highly recommend to anyone.
Jody & Jeff Hansford
Bushchooks
Colleen Tito
We LOVE Guestpoint, it has totally turned both our Motel businesses around, They are always working to improve our guests experience via booking with us directly and especially the new booking engine (thanks Sam for the help - Your AWESOME!) Love the updates to make our property management even smarter, smoother, and more efficient. The team is always quick to help with any support issues that we need , which to be honest isnt very often as the system is so easy to use. HIGHLY RECOMMEND!
Colleen Tito
Boggabri Motel
Hilde Mint
Certainly I could not manage the motel without Guestpoint support and I am grateful for the professional service provided and their extended patience.
Hilde Mint
Kalua Motel
Darren Roots
Oh MY GOD!!! Thank you Sam for your tireless effort care and expertise you have put in to our business Emerald motel Apartments! I was lost in the mind field and you have been so incredibly helpful and professional! I cant express how grateful I am as your efforts will 10x our returns!! Highly recommended no hesitation at all
Darren Roots
Emerald Motel Apartments
Maddie
I have been using guest point for 2 years now. Its the best booking system i have used! User friendly! Ash is the man if you need technical support!
Maddie
Motel Nomad
Kerry Morelli
Outstanding Service and Support! I’ve been incredibly impressed with the service from GuestPoint. The team is always quick to respond, professional, and genuinely helpful. A special shoutout to Ash Cook, who went above and beyond to assist us—his dedication and proactive support made a real difference in managing the day-to-day challenges that arise. It’s rare to find such responsive and caring customer service these days, and GuestPoint truly stands out. Highly recommended!
Kerry Morelli
Motel Bombala
Caroline Clark
Guestpoint has been our Property management system since November and the service is absolutely outstanding. Sam, Debbie and the team have been truly amazing, answering all our questions so quickly and accurately, even the complicated ones. The support is second-to-none and the whole team has been going above and beyond to help us navigate the software. Thank you team Guestpoint for an amazing service.
Caroline Clark
Magnums Accommodation Airlie Beach
Rasha Siddik
We couldn’t be happier with GuestPoint! As a busy motel, having a reliable, user-friendly booking system is essential and GuestPoint delivers on every level. The platform is intuitive, efficient, and has made managing bookings, guest details, and payments incredibly smooth. But what truly sets them apart is their exceptional support team. Every time we’ve reached out with a question or needed assistance, the response has been prompt, friendly, and genuinely helpful.
Rasha Siddik
Mollymook Motel
Tara
After much hesitation we made the decision to change to GuestPoint, glad we did the platform is easy to use and EOM is a breeze even to the stage I questioned as just seemed to easy thought missing something!!!! The support staff are amazing with either a quick email or phone call to your enquiry and nothing is ever an issue. Thanks David for all your help and quick replies to my numerous emails to you even over the weekends when you supposed to be having the time off! You and your team are awesome keep up the fantastic work. Tara
Tara
Oceanside Village Shark Bay WA
Hilde Mint
Certainly I could not manage the motel without Guestpoint support and I am grateful for the professional service provided and their extended patience.
Hilde Mint
Kalua Motel
Darren Roots
Oh MY GOD!!! Thank you Sam for your tireless effort care and expertise you have put in to our business Emerald motel Apartments! I was lost in the mind field and you have been so incredibly helpful and professional! I cant express how grateful I am as your efforts will 10x our returns!! Highly recommended no hesitation at all
Darren Roots
Emerald Motel Apartments
Maddie
I have been using guest point for 2 years now. Its the best booking system i have used! User friendly! Ash is the man if you need technical support!
Maddie
Motel Nomad
Kerry Morelli
Outstanding Service and Support! I’ve been incredibly impressed with the service from GuestPoint. The team is always quick to respond, professional, and genuinely helpful. A special shoutout to Ash Cook, who went above and beyond to assist us—his dedication and proactive support made a real difference in managing the day-to-day challenges that arise. It’s rare to find such responsive and caring customer service these days, and GuestPoint truly stands out. Highly recommended!
Kerry Morelli
Motel Bombala
Caroline Clark
Guestpoint has been our Property management system since November and the service is absolutely outstanding. Sam, Debbie and the team have been truly amazing, answering all our questions so quickly and accurately, even the complicated ones. The support is second-to-none and the whole team has been going above and beyond to help us navigate the software. Thank you team Guestpoint for an amazing service.
Caroline Clark
Magnums Accommodation Airlie Beach
Rasha Siddik
We couldn’t be happier with GuestPoint! As a busy motel, having a reliable, user-friendly booking system is essential and GuestPoint delivers on every level. The platform is intuitive, efficient, and has made managing bookings, guest details, and payments incredibly smooth. But what truly sets them apart is their exceptional support team. Every time we’ve reached out with a question or needed assistance, the response has been prompt, friendly, and genuinely helpful.
Rasha Siddik
Mollymook Motel
Tara
After much hesitation we made the decision to change to GuestPoint, glad we did the platform is easy to use and EOM is a breeze even to the stage I questioned as just seemed to easy thought missing something!!!! The support staff are amazing with either a quick email or phone call to your enquiry and nothing is ever an issue. Thanks David for all your help and quick replies to my numerous emails to you even over the weekends when you supposed to be having the time off! You and your team are awesome keep up the fantastic work. Tara
Tara
Oceanside Village Shark Bay WA

Simplify your operations, manage your revenue, and create great experiences with GuestPoint.

Get Started
Property Management System - GuestPoint