GETTING STARTED

Onboarding Made Easy

Our focus on small to medium sized motels, hotels and apartments means we understand you and your team. Your dedicated delivery expert will be with you every step of the way, from training to going live with your new cloud-based PMS.

Easy to learn and use

GuestPoint is easy to learn and easy to use. With just two hours of training, you will be entering reservations, checking guests in and out, processing payments and room accounts, and using many of the other great time-saving features.

Designed by industry professionals, GuestPoint was made to look and feel like a familiar front desk environment. Everything is comfortably at your fingertips, supported by an interface that is simple and easy to navigate.

The simplicity of GuestPoint’s property management software makes it an ideal platform for those who have never used a computerised property management system. There are no complicated menus or detailed procedures to memorise, just the capabilities you need to seamlessly run your property from anywhere at any time.

Platform Configuration

After your order is processed, our dedicated implementation team works with you to understand the layout of your property and configures GuestPoint for you accordingly.

Platform Training

GuestPoint software is accompanied by a series of online training videos and learning guides for you to use ongoingly, followed by a personalised one-on-one web-based training session.

Test your Platform

Once you are comfortable, GuestPoint is turned on in Learning Mode. This allows you to run hypothetical scenarios using your GuestPoint system and make any adjustments to the setup you need.

Platform Integration

While you go through the training, our team works in the background to complete any final customisation on your GuestPoint platform. This includes Data Conversion (if contracted) and channel management integration.

Online Bookings

When you are comfortable, you are switched out of Learning Mode and are ready to start taking bookings online.

Ongoing Support

The team at GuestPoint is here to help you with automatic data backups, 24/7 support, and ongoing product upgrades.

Our occupancy has increased significantly since we connected the online booking capabilities. We take online bookings through our own website and through our online sales channels using the GuestPoint cloud tools and they work great.

When guests make their online bookings, the online booking page sends an instant email confirmation, which looks really professional. We also have peace of mind knowing the bookings are guaranteed through the secure online credit card collection vault option.

Our online bookings have been steadily increasing and we now have excellent web presence. Our guests can find us easily on page one via Google results, and we use the WebPoint booking engine via GuestPoint to easily manage our online customers and Webpoint CMS to create our website. Love how it's all in one place.

GuestPoint offers the highest level of customer service that we could ever ask for from a vendor. It is packed with tools and information that give me back some of my time that would be spent calculating & preparing manual paperwork. My team aren't computer savvy but they still picked up this system in less than a week. It has completely streamlined our reservation process, check-in and check-out.

Solutions

Simplify your operations with GuestPoint's full suite of cloud based property management solutions.

Marketplace

GuestPoint offers a large and growing range of third party integrations to help automate your business in an evolving industry.

Accommodation Types

Whatever your property type GuestPoint has a solution tailored to your needs

Resources

Get the help you need when you need it with GuestPoint's extensive range of user resources.

Company

Our 24/7 global help desk understands the importance of keeping you up and running.