GLOBAL 24/7 SUPPORT
Support When You Need It Most
Our GuestPoint specialists are here to help you 24/7.
Have a question? Simply fill out the enquiry form and our team will get back to you.
Dedicated Local Support Staff
The property management industry operates 24/7 and so do we.
At GuestPoint, we are known for our world-class technical support and have local services in all global locations that we operate, available 24/7 by phone or email. Our clients also have access to a dedicated support portal for logging and viewing up-to-the-minute tracking of all support requests.
Needing to reach out to our support team? Please contact us at: support@guestpoint.com
Multiple Ways to Get Help
GuestPoint Help Centre
Access a diverse collection of articles and help sheets in GuestPoint Help Centre. Uncover valuable tips and insights for effectively managing your Property Management System.
Live System Status Updates
Get real-time alerts on maintenance, incidents, and system performance by subscribing to our System Status Page. Stay one step ahead, always.
Testimonials
Very happy with the service from Guestpoint. We moved from another booking program that was ripping us blind and no service. Guestpoint crew got us up and running within a couple of days and continue to supply great service. VERY HAPPY and highly recommend.
Renmark Houseboats
We've been using GuestPoint for years and we are always amazed at the constant innovation and product development. The software continues to make our lives easier and our guests happier. We've recommended GuestPoint to lots of other motel operators and will continue to do so.
Sovereign Park Motor Inn
Thanks Guestpoint for making our lives easier with Outstanding Service and Support!
We have been incredibly impressed with the service from the GuestPoint team ,Such an easy booking system with a new updated booking engine which is helping us with more direct bookings. The team is always quick to respond, professional, and genuinely helpful.
HIGHLY RECOMMEND!
Kandos Fairways Motel
GuestPoint Pay has significantly improved how we manage payments, particularly by allowing us to take pre-authorisations without disrupting our trust accounting processes. This seamless integration has made handling transactions smoother and more efficient, giving us greater control and confidence in our payment systems. It's been a game-changer for both our team and our guests.
Crystal Beachfront Apartments
The team at GuestPoint go above and beyond with their customer support, making all of our booking needs seamlessly effortless. And the new eway system is priceless. I cannot thank them enough for all of the support given. Cheers!!!
Jacaranda Country Motel, St George
Well done to the Team at Guest Point and Ash Cook especially looking after us so well, keeping track and following up, which was great as we are new to the system. As complete newbies we felt in good hands and were guided and navigated through the steps. Thanks Guys. Would highly recommend to anyone.
Bushchooks
We LOVE Guestpoint, it has totally turned both our Motel businesses around, They are always working to improve our guests experience via booking with us directly and especially the new booking engine (thanks Sam for the help - Your AWESOME!)
Love the updates to make our property management even smarter, smoother, and more efficient. The team is always quick to help with any support issues that we need , which to be honest isnt very often as the system is so easy to use.
HIGHLY RECOMMEND!
Boggabri Motel
Very happy with the service from Guestpoint. We moved from another booking program that was ripping us blind and no service. Guestpoint crew got us up and running within a couple of days and continue to supply great service. VERY HAPPY and highly recommend.
Renmark Houseboats
We've been using GuestPoint for years and we are always amazed at the constant innovation and product development. The software continues to make our lives easier and our guests happier. We've recommended GuestPoint to lots of other motel operators and will continue to do so.
Sovereign Park Motor Inn
Thanks Guestpoint for making our lives easier with Outstanding Service and Support!
We have been incredibly impressed with the service from the GuestPoint team ,Such an easy booking system with a new updated booking engine which is helping us with more direct bookings. The team is always quick to respond, professional, and genuinely helpful.
HIGHLY RECOMMEND!
Kandos Fairways Motel
GuestPoint Pay has significantly improved how we manage payments, particularly by allowing us to take pre-authorisations without disrupting our trust accounting processes. This seamless integration has made handling transactions smoother and more efficient, giving us greater control and confidence in our payment systems. It's been a game-changer for both our team and our guests.
Crystal Beachfront Apartments
The team at GuestPoint go above and beyond with their customer support, making all of our booking needs seamlessly effortless. And the new eway system is priceless. I cannot thank them enough for all of the support given. Cheers!!!
Jacaranda Country Motel, St George
Well done to the Team at Guest Point and Ash Cook especially looking after us so well, keeping track and following up, which was great as we are new to the system. As complete newbies we felt in good hands and were guided and navigated through the steps. Thanks Guys. Would highly recommend to anyone.
Bushchooks
We LOVE Guestpoint, it has totally turned both our Motel businesses around, They are always working to improve our guests experience via booking with us directly and especially the new booking engine (thanks Sam for the help - Your AWESOME!)
Love the updates to make our property management even smarter, smoother, and more efficient. The team is always quick to help with any support issues that we need , which to be honest isnt very often as the system is so easy to use.
HIGHLY RECOMMEND!
Boggabri Motel
Certainly I could not manage the motel without Guestpoint support and I am grateful for the professional service provided and their extended patience.
Kalua Motel
Oh MY GOD!!!
Thank you Sam for your tireless effort care and expertise you have put in to our business Emerald motel Apartments! I was lost in the mind field and you have been so incredibly helpful and professional! I cant express how grateful I am as your efforts will 10x our returns!!
Highly recommended no hesitation at all
Emerald Motel Apartments
I have been using guest point for 2 years now. Its the best booking system i have used! User friendly! Ash is the man if you need technical support!
Motel Nomad
Outstanding Service and Support!
I’ve been incredibly impressed with the service from GuestPoint. The team is always quick to respond, professional, and genuinely helpful. A special shoutout to Ash Cook, who went above and beyond to assist us—his dedication and proactive support made a real difference in managing the day-to-day challenges that arise. It’s rare to find such responsive and caring customer service these days, and GuestPoint truly stands out. Highly recommended!
Motel Bombala
Guestpoint has been our Property management system since November and the service is absolutely outstanding. Sam, Debbie and the team have been truly amazing, answering all our questions so quickly and accurately, even the complicated ones. The support is second-to-none and the whole team has been going above and beyond to help us navigate the software. Thank you team Guestpoint for an amazing service.
Magnums Accommodation Airlie Beach
We couldn’t be happier with GuestPoint!
As a busy motel, having a reliable, user-friendly booking system is essential and GuestPoint delivers on every level. The platform is intuitive, efficient, and has made managing bookings, guest details, and payments incredibly smooth.
But what truly sets them apart is their exceptional support team. Every time we’ve reached out with a question or needed assistance, the response has been prompt, friendly, and genuinely helpful.
Mollymook Motel
After much hesitation we made the decision to change to GuestPoint, glad we did the platform is easy to use and EOM is a breeze even to the stage I questioned as just seemed to easy thought missing something!!!! The support staff are amazing with either a quick email or phone call to your enquiry and nothing is ever an issue. Thanks David for all your help and quick replies to my numerous emails to you even over the weekends when you supposed to be having the time off! You and your team are awesome keep up the fantastic work.
Tara
Oceanside Village Shark Bay WA
Certainly I could not manage the motel without Guestpoint support and I am grateful for the professional service provided and their extended patience.
Kalua Motel
Oh MY GOD!!!
Thank you Sam for your tireless effort care and expertise you have put in to our business Emerald motel Apartments! I was lost in the mind field and you have been so incredibly helpful and professional! I cant express how grateful I am as your efforts will 10x our returns!!
Highly recommended no hesitation at all
Emerald Motel Apartments
I have been using guest point for 2 years now. Its the best booking system i have used! User friendly! Ash is the man if you need technical support!
Motel Nomad
Outstanding Service and Support!
I’ve been incredibly impressed with the service from GuestPoint. The team is always quick to respond, professional, and genuinely helpful. A special shoutout to Ash Cook, who went above and beyond to assist us—his dedication and proactive support made a real difference in managing the day-to-day challenges that arise. It’s rare to find such responsive and caring customer service these days, and GuestPoint truly stands out. Highly recommended!
Motel Bombala
Guestpoint has been our Property management system since November and the service is absolutely outstanding. Sam, Debbie and the team have been truly amazing, answering all our questions so quickly and accurately, even the complicated ones. The support is second-to-none and the whole team has been going above and beyond to help us navigate the software. Thank you team Guestpoint for an amazing service.
Magnums Accommodation Airlie Beach
We couldn’t be happier with GuestPoint!
As a busy motel, having a reliable, user-friendly booking system is essential and GuestPoint delivers on every level. The platform is intuitive, efficient, and has made managing bookings, guest details, and payments incredibly smooth.
But what truly sets them apart is their exceptional support team. Every time we’ve reached out with a question or needed assistance, the response has been prompt, friendly, and genuinely helpful.
Mollymook Motel
After much hesitation we made the decision to change to GuestPoint, glad we did the platform is easy to use and EOM is a breeze even to the stage I questioned as just seemed to easy thought missing something!!!! The support staff are amazing with either a quick email or phone call to your enquiry and nothing is ever an issue. Thanks David for all your help and quick replies to my numerous emails to you even over the weekends when you supposed to be having the time off! You and your team are awesome keep up the fantastic work.
Tara
Oceanside Village Shark Bay WA
Simplify your operations, manage your revenue, and create great experiences with GuestPoint.
