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Payment Security

Payment security and fraud protection for your property is vital. Below is the security measure GuestPoint takes to ensure safe payments for your business. 

Key Strategies

GuestPoint Pay powered by Eway helps eradicate bank chargebacks by implementing several key strategies:

Advanced Fraud Detection:

Utilising sophisticated fraud detection tools, GuestPoint Pay identifies and prevents fraudulent transactions before they result in chargebacks.

Secure Payment Processing:

The platform ensures all transactions are securely processed, employing encryption and tokenization to protect sensitive information.

Detailed Transaction Records:

Comprehensive transaction records allow GuestPoint Pay to provide the necessary documentation to effectively dispute unjustified chargebacks.

Real-time Monitoring:

Continuous transaction monitoring enables the quick identification of suspicious activities, allowing for timely intervention.

Customer Communication:

Proactively communicating with customers helps resolve disputes directly before they escalate to chargebacks.

Chargeback Representment:

In the event of a chargeback, GuestPoint Pay has a streamlined process for representing the transaction with detailed evidence to the issuing bank, increasing the likelihood of a favourable resolution for the merchant.

Cyber Security Tools

3D Secure 2.0

Helps to reduce fraudulent transactions, streamline the checkout experience, and increase fraud chargeback protection. Helps to fight:

  • Fraud chargebacks
  • Card testing
  • Validate genuine customer transactions
  • Cart abandonment

 

Tokenisation

Actual card numbers are not used for online transactions. Instead, they are replaced with randomly generated strings of numbers called a ‘token’. Helps to fight:

  • Protect card data
  • Prevent data leaks

What is 3D Secure 2.0

3D Secure 2.0 (3DS2) is the second version of a security protocol that adds a layer of authentication in the online Card-Not-Present checkout process to verify cardholders’ identity before authorisation, utilising biometric authentication and OTPs.

3D stands for “three domains” that process a secure payment:

  • Issuer (the bank which issued the card) where transactions are authorised
  • Acquirer (the merchant and the bank which gets the money) where 3D Secure transactions begin
  • Interoperability domain (provided by the scheme — Visa, Mastercard etc.)

 

3DS2 was initially designed and commercialised by VISA in 2001 (as Verified by VISA) and later it was licensed by MC (SecureCode), JCB (J/Secure), AmEx (SafeKey).

How Can We Help Reduce Card Fraud

GuestPoint are dedicated to ensuring your properties payment security, listed below are some ways we help with reducing card fraud: 

● All-in-one payment processing solution

● Payment details are meticulously analysed

● Hundreds of parameters, including basic device fingerprinting and transaction history

● Real-time customer authentication embedded into the transaction.

● Leverages the latest payment security (OTP, Biometrics) to validate Purchases

● Fraud chargeback protection via a liability shift from the merchant to the card issuer.

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