24/7 Global Support When You Need It Most
Our Support Aims to Delight Our Customers
When we say we provide support, we mean it literally. We don’t outsource our technical support, the experts at GuestPoint provide it. We have support teams based in the United States, the United Kingdom and Australia. The property management industry is 24/7, and so are we. We use a dedicated support portal for logging and up-to-the-minute tracking of all support requests. Our portal includes an FAQ library with 100s of topics and links to educational videos. Support is available by phone and email, and our priority support service is available for time when you need it most.
GuestPoint offers the highest level of customer service that we could ever ask for from a vendor. It is packed with tools and information that give me back some of my time that would be spent calculating & preparing manual paperwork. My team aren’t computer savvy but they still picked up this system in less than a week. It has completely streamlined our reservation process, check-in and check-out.
Our online bookings have been steadily increasing and we now have excellent web presence so our guests can find us easily on page one via Google results. We use the WebPoint booking engine via GuestPoint to easily manage our online customers and Webpoint CMS to create our website love how its all in one place.
When guests make their online bookings, the online booking page sends an instant email confirmation, which looks really professional. We also have peace of mind knowing the bookings are guaranteed through the secure online credit card collection vault option.
Our occupancy has increased significantly since we connected the online booking capabilities. We take online bookings through our own website and through our online sales channels using the GuestPoint cloud tools and they work great .