Getting started with GuestPoint® is easy. The team at GuestPoint has a streamlined procedure to make the whole process flow easily and logically.
After your order is processed, the first step is to configure the software. Our dedicated implementation team works with you to understand the layout of your property, and actually configures GuestPoint for you.
Training is the next step. GuestPoint has carefully designed a series of online training videos and learning guides for you to use, followed by personalized, one-on-one web-based training.
Once you are comfortable GuestPoint is turned on in Learning Mode. This allows you to run hypothetical scenarios using your GuestPoint system and to make any adjustments to the set up that you need.
While you go through the training, our team works in the background to do the final pieces of preparing GuestPoint for you. This includes Data Conversion (if contracted) and channel management integration.
When you are comfortable, you’re switched out of Learning Mode and ready for your first bookings!
We are here to help with automatic data backups, 24/7 support and ongoing product upgrades.